Große Fleischergasse 11, D-04109 Leipzig (referred to hereinafter as “DOK Leipzig”) during the International Leipzig Festival for Documentary and Animated Films.
The General Terms and Conditions are an integral part of the contract that is concluded by purchasing or obtaining tickets to any such event.
The tickets for a particular performance in a cinema can only be purchased at the box offices of the cinema concerned. Tickets for events at other venues will basically not be issued at the other box offices.
Special tickets (full event tickets, student passes, day tickets, four-event tickets) will be sold at the box offices of „CineStar“ and „Passage Kinos “ as well as at the „Cinémathèque Leipzig“ and „Schaubühne Lindenfels“. These special tickets shall not be valid for the special events marked as such in the program.
Special ticket holders are required to pick up a „free ticket“ at the box office for the relevant screening before it starts. These “free tickets“ (€ Zero tickets) will be valid together with the special ticket and have to be produced on entering the venue.
„DOK Sie sind eingeladen Tickets“ [= DOK complimentary tickets] must also be exchanged at the cinema’s box office for a “free ticket“ (€ Zero ticket) before the relevant performance starts and will be endorsed as such by the box office personnel, so that they are valid without a special ticket.
On producing their accreditation, accredited persons will receive a “free ticket“ (€ Zero ticket) at the box offices of the „CineStar“, „Passage Kinos“, „Cinémathèque Leipzig“, „Polnisches Institut“ and „Schaubühne Lindenfels“ for the screenings in these cinemas before the relevant event starts. This „free ticket“ shall only be valid together with the accreditation.
The box offices will not issue tickets to accredited persons for any other events but the ones taking place in the venue concerned. Accredited persons may claim “free tickets” for the same day and one day in advance.
DOK Leipzig will publish the relevant admission charges at the box offices. Reductions will be granted to the groups of persons entitled to such concessions on producing the relevant evidence to the box office of the venue concerned. Reduced tickets will only be valid together with this proof of entitlement. If such proof of entitlement cannot be furnished the difference to the full admission charge shall become due.
Tickets will be sold in advance at the times published by DOK Leipzig. DOK Leipzig reserves the right to limit the number of tickets sold to one purchaser in individual cases.
Disabled persons can be given preferential treatment.
Should fees be charged for the ticket sale via the Internet (online sale), they will be shown separately during the booking procedure.
If tickets ordered are not paid for within the period stipulated, they will be released for resale.
The tickets are meant for personnel use only. In particular, buyers of tickets must not
• offer the tickets at auctions (especially in the Internet),
• sell the tickets on a commercial basis without the prior written approval of DOK Leipzig,
• re-sell the tickets on a private basis at a higher price,
• use or pass on the tickets for advertising purposes or as a prize without the prior written approval of DOK Leipzig.
When disposing of the tickets in whatever way, the previous owner of the ticket shall inform the new one about the applicability and validity of these General Terms and Conditions.
If a ticket is offered, used or disposed of in an inadmissible way, DOK Leipzig shall be entitled to block this ticket as well as any other ones acquired by this customer and to prevent the ticket holder from attending the event without incurring a liability to pay damages. DOK Leipzig shall be entitled to claim a reasonable contract penalty of up to 2 500 Euro, should a seller of tickets have violated the ban on the commercial resale of tickets.
It is not permitted to take weapons, cameras, digital cameras, video, DVD and similar audio-visual recording equipment into the auditoriums. Visitors to the cinemas are required to hand in such equipment at the box office before entering the auditorium and to pick up the equipment deposited there after leaving the auditorium. Equipment not claimed within three days after the day of performance will be handed over to the Lost Property Office of the City of Leipzig.
Food and/or drinks acquired at the cinema buffet can only be taken into the auditorium if permitted by the cinema operator. It is not permitted to take any food and/or drinks brought from outside into the auditorium.
The cinema personnel as well as the personnel of DOK Leipzig shall be entitled to search the bags and clothing of cinema visitors before they enter the auditorium and on leaving it. If a visitor refuses or prevents the search, his/her right to access the auditorium and claim to a refund of the admission charge shall be lost.
For safety reasons and with due regard to the other visitors, late-comers can only be allowed access to the auditorium after the beginning of a performance at a suitable point in time. It is up to the cinema personnel to decide, whether and at what point in time access to the auditorium can be granted after the begin of the performance.
It is not permitted to offer tickets for sale, neither in the box office foyers nor on the ground of the festival venues.
Mobile telephones and watches with an acoustic time signal must be switched off during the performance.
Smoking is not allowed in the venues of DOK Leipzig, nor must persons sit at the steps of the auditorium. The instructions of the personnel in the venues must be followed.
a) disturb or harass other visitors of the cinema before or during the screening acoustically or by their behaviour;
b) smoke in the auditorium;
c) drop food scraps or soil the auditorium in any other way;
d) take weapons or any other forbidden objects into the auditorium, irrespective whether they actually use them or not;
f) take food and/or drinks into the auditorium without the permission of the cinema personnel;
g) sit on the steps of the auditorium without the permission of the cinema personnel.
The auditorium must be left through the exits marked as such after the end of the performance. It is not admissible to stay inside the auditorium after the end of a screening.
Film, digital, video or audio recordings with fractions of the screening can be confiscated. The return of the recording equipment will depend on the owner’s permission that the recordings are erased.
Should audio or video recordings are made by authorized persons during a public screening, the visitors have implied their approval by attending this performance that their presence may be recorded in sound and images and that these recordings can be broadcast or published without any claim to a remuneration.
DOK Leipzig shall be entitled to pass on these data to natural or legal entities that have been commissioned by DOK Leipzig to sell and distribute the tickets. These data will be treated strictly confidentially and used only to the extent and for the purpose detailed above.
The German version shall prevail, where agreements and statements are based on and refer to these General Terms and Conditions. The English version is merely meant to be a translation aid.
Leipzig, in September 2010
Leipziger DOK Filmwochen GmbH
