General Terms and Conditions

DOK Leipzig 2023

General Terms and Conditions

1. Scope

The General Terms and Conditions regulate the legal relationship between DOK Leipzig and the visitors of events of all sections organized and presented by Leipziger Dok-Filmwochen GmbH, Katharinenstraße 17, D-04109 Leipzig (referred to hereinafter as “DOK Leipzig”) during the International Leipzig Festival for Documentary and Animated Film.

The General Terms and Conditions are an integral part of the contract that is concluded by purchasing or obtaining tickets to any such event.


Managing and Artistic Director
Christoph Terhechte

Festival Producer
Christin Schulz

+49 (0)341 30864 0

2. Programme and Starting Time, Changes to the Programme

The valid programmes with the starting times can be found in the official publications of DOK Leipzig. Programmes are subject to alterations. The times stated cannot be guaranteed.

3. Sale of Tickets

3.1 General 


Admission to a cinema show is only allowed with a valid ticket. There are no tickets for reserved seats. Seats in any performance can only be guaranteed, if they have been taken shortly before the commencement of the event. DOK Leipzig reserves the right to re-assign seats that are vacant at the beginning of the performance via the “Last Minute Sale”. Tickets can be purchased in advance for the entire festival. Accredited guests can obtain tickets only for the current and the next day.

Tickets for all DOK Leipzig events can be purchased at all festival box offices as well as online at The ticket prices for the various DOK Leipzig events vary, as fixed and published by DOK Leipzig.

DOK Leipzig reserves the right to exclude some events from the online purchase and, in individual cases for valid reasons, to limit the number of tickets sold per purchaser.

The tickets are exclusively meant for personal use. It is especially forbidden to the ticket purchaser to

  • offer the ticket for sale at auctions (especially in the internet);
  • sell the tickets on a commercial basis without having obtained the prior written approval from DOK Leipzig;
  • re-sell the tickets at a higher price on a private basis;
  • use or pass on the tickets for advertising purposes or as a prize without having obtained the prior written approval from DOK Leipzig.

When permissibly disposing tickets in whatever way, the previous ticket holder shall advise the new one of the validity of these General Terms and Conditions. If a ticket is offered, used or passed on in an inadmissible way, DOK Leipzig shall be entitled to block this ticket, and any other tickets acquired by the customer, and to refuse the ticket holder(s) concerned entry to the performance without compensation. DOK Leipzig shall be entitled to demand the payment of a reasonable contractual penalty of up to € 2,500 for any violation of the ban on distributing festival tickets on a commercial basis.


Reductions shall be granted to the persons entitled to such concessions at the DOK Box Offices or online at A proof of entitlement shall be produced at the entry to the venue without being specifically requested to do so. If such proof of entitlement cannot be furnished, or made otherwise credible, the difference to the full admission charge shall become due, the ticket has to be upgraded at the box office.

Entitled to concessions shall be persons over 65 years, Leipzig Pass holder, holders of the Leipziger Ehrenamtspass, students, trainees, members of the Federal Voluntary Service (BFD), refugees as well as unemployed on producing the relevant proof. Persons with any degree of disability are eligible for reduced-price tickets without having to present a disabled pass. Reductions are only valid for full-price tickets of 10 € and the reduced season pass of 45 €. Discounted tickets and tickets for special events cannot be reduced. Wheelchair seating can be booked at our ticket offices or in advance by contacting tickets [at] dok-leipzig [dot] de (tickets[at]dok-leipzig[dot]de). If there is a "B" (Begleitperson/Accompanying person) present on the proof of severe disability, you can book an additional free ticket for an accompanying person. This can be done at the box office or in advance by contacting tickets [at] dok-leipzig [dot] de (tickets[at]dok-leipzig[dot]de)


3.2 Ticket Sales at the DOK Box Offices


Tickets for all events are available from most DOK Box Offices, irrespective of the venue. Cash and card payments. DOK Box Offices are present at: Festival Centre (Museum der bildenden Künste Leipzig), CineStar Leipzig, Passage Kinos, Regina Palast, Schaubühne Lindenfels, Schauburg, Cinémathèque naTo. In Kinobar Prager Frühling we only offer tickets for this venue for the specific date. Cash payment only in Kinobar Prager Frühling.

Card payments at the DOK Box Offices: Credit card (Mastercard, VISA), Debit ("EC Card", Maestro, Giro), Digital Wallets (Google, Apple, Samsung...). Swipe, Chip and Magnet. These payment methods are subject to change.


3.3 Concessionary Tickets and Tickets with an Accreditation


Season Ticket

Season tickets (normal and reduced) are available at the DOK ticket offices in the festival centre (Museum of Fine Arts Leipzig – MdbK) or online in our webshop at They are not valid for the special events listed in the programme booklet.

Season tickets can only be purchased online with a valid myDOK account created via the website Season ticket holder need to book “free tickets” for each screening they want to attend. Season card holders can book a maximum of ten “free tickets” at a time. As soon as a screening has been attended and the ticket has been scanned, one new contingent is available via the myDOK account.

For details on purchasing tickets, see 3.4.

Tickets for simultaneous screenings cannot be purchased. Only one ticket can be issued for each event. Availability of tickets is not guaranteed – for example, the event may already be sold out. Changing of individual tickets is possible only up until 15 minutes before the event begins at one of the DOK Box Offices. Reimbursement is not available for individual tickets.

Season Ticket (reduced)

Please see the guidelines for the Season Ticket described above. When purchasing the season ticket, valid proof of the discount requirements must be presented.

In any case, the season ticket or reduced season ticket in combination with a valid ticket and proof for the discount must be shown at the cinema entrance. If this is not possible, admission to the screening is prohibited.

DOK Complimentary Tickets

„DOK complimentary tickets” shall also be exchanged at the DOK Box Offices for a “free ticket” (0 € ticket) for the relevant performance and do not require any further identification. "DOK complimentary tickets" can also be redeemed in the online webshop during checkout. The payment price will be reduced for each code you enter, if there are more then one "DOK complimentary tickets" present. Reimbursement is not available for individual tickets. Using a free ticket for a season pass is prohibited.


Accredited persons are also required to pick up a “free ticket” at the DOK Box Offices or book it via their myDOK account for the relevant screening. The “free ticket” (0 € ticket) shall only be valid together with the accreditation. The warranty for getting a “free ticket” with the accreditation at the box office is only valid as long as tickets are available. The accreditation does not count as a reservation. With an accreditation, there is no free access possible for the special events indicated as such in the programme booklet.

Accredited persons can book a maximum of five tickets at a time. New reservations are only possible after a performance has been attended or cancelled. A maximum of one ticket per performance applies and no parallel screenings are allowed.


3.4 Online Ticket Sales


3.4.1 Tickets can be purchased online either at full price or reduced price. Reduced prices apply only to selected shows. A proof of discount is not necessary when purchasing tickets online, but you will be denied entry to the cinema hall if you cannot provide a valid proof of discount at the entrance.

Accredited guests are able to receive free tickets as well. You need to be logged into myDOK with a valid accreditation, then you can book up to 5 free tickets at the same time.

After you put your first ticket into the shopping basket, you have 20 minutes to complete your order. If these 20 minutes are elapsed, you will see a warning that you’ve been granted an additional 5 minutes to complete your order. If you then put additional tickets into your shopping basket, these additional 5 minutes will reset. If you did not finish your order or put another ticket into the shopping basket in the 5-minute time frame, your session will end and you have to start anew. All tickets will be reallocated for resale.

The customer can select a maximum number of five cinema tickets for the desired screenings per session and put them into the “shopping basket” by pressing the button “Add to cart”. A notification on the top of the browser will inform you about this. By clicking on the shopping basket icon on the top of the screen you will be forwarded to your shopping basket where you can review your selected tickets. In this step you can apply discounts and also select free accreditation tickets (if you have an accreditation). Please use the button “Update cart” on the button, to apply the discounts. 

With the button “Checkout” you will be forwarded to the payment options. 

We offer payment by credit card or PayPal via the payment gateway “Braintree”. You have to enter your billing information, which will be used and saved internally for accounting purposes. 

With the button “Continue to review” you will be forwarded to the last step of the transaction. 

Please review your selected films, applied discounts and billing information. In this step you can also use a "DOK complimentary ticket", the price will be reduced by the price of one single ticket.

By clicking on the button “Pay and complete purchase” the contract will be completed, you have to agree to these General terms and Conditions (AGB) in the process.

After successful payment and thus accepting the transaction, the customer receives the ticket or tickets to the given email address as an attached “e-ticket.pdf” for self-printing. A PDF-reader must be installed to view and print the ticket(s). This e-ticket must be presented at the cinema entry in either printed or digital form (from smartphone, tablet screen etc.). Without presenting the e-ticket, entry will be denied.

3.4.2 Please find the Terms of Use for our online Video on Demand programme here.


3.5 Last Minute Sale


If a ticket has not been made use of (has not been scanned) with the beginning of each screening, the acquired ticket becomes invalid. DOK Leipzig reserves its right to reallocate non-taken seats with the beginning of the screening in the so-called “Last Minute Sale”. First Come, First Served.

Please inform about the procedures at the cinema halls or online beforehand as they may differ from site to site. You can find all information online as of 21 September in our film programme.

4. Ticket Refunds

Once sold, tickets and season passes can basically not be returned. Should an event be cancelled, the tickets will be refunded at the DOK Box Offices, but only during the duration of the festival.

5. Loss of Tickets

If a visitor has lost his/her ticket, the box office may issue a substitute ticket, if he/she can credibly prove which ticket he/she has purchased. The holder of the original ticket will be given priority over the holder of the substitute ticket.

6. Consumer Arbitration

The EU Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed at

Leipziger DOK-Filmwochen GmbH is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

7. Admission

The right to attend a certain screening shall be proved by producing a valid ticket for the cinema concerned. Cinemas may not be entered without a valid ticket. DOK Leipzig shall be under no obligation to check, whether a holder of the ticket has acquired the ticket lawfully. However, DOK Leipzig reserves the right to check the right of access at any time and, in the event of the access not being authorized, to refuse admission to the auditorium or to expel the visitor from the screening. The visitor should therefore retain the ticket until the end of the screening.

It is not permitted to take weapons, cameras, digital cameras, video, DVD and similar audio-visual recording equipment into the auditoriums. Visitors to the cinemas are required to hand in such equipment at the Box Office before entering the auditorium and to pick up the equipment deposited there after leaving the auditorium. Equipment not claimed within three days after the performance shall be handed over to the Lost Property Office of the City of Leipzig.

Food and/or drinks acquired at the cinema buffet can only be taken into the auditorium if permitted so by the cinema operator. It is not permitted to take any food and/or drinks brought from outside into the auditorium.

The cinema personnel as well as the personnel of DOK Leipzig shall be entitled for safety reasons to request the cinema visitors to disclose the content of their bags and garments. If a visitor refuses his/her right to access the auditorium and claim to a refund of the admission charge shall be lost.

For safety reasons and with due regard to the other visitors, late-comers can only be allowed access to the auditorium after the beginning of a performance at a suitable point in time. It shall be up to the cinema personnel to decide, whether and at what point in time access to the auditorium can be granted after the begin of the performance.

8. Householder’s Rights

Visitors can be refused access to the festival’s venues, if there is reason to believe that they will disturb the performance or harass other visitors.

It is not permitted to offer tickets for sale, neither in the Box Office foyers nor on the ground of the festival venues.

Mobile phones and watches with an acoustic time signal must be switched off during the performance.

Smoking is not allowed in the venues of DOK Leipzig, nor must persons sit at the steps of the auditorium. The access to the cinemas’ projection rooms is not permitted. The instructions of the personnel in the venues must be followed.

9. Behaviour in the Auditorium

Members of the audience can be expelled from the screening without a refund of the admission charge and after being duly warned by the cinema personnel, if they

  • disturb or harass other visitors of the cinema before or during the screening acoustically or by their behaviour;
  • smoke in the auditorium;
  • drop food scraps or soil the auditorium in any other way;
  • take weapons or any other forbidden objects into the auditorium, irrespective whether they actually use them or not;
  • take food and/or drinks into the auditorium without the permission of the cinema personnel;
  • sit on the steps of the auditorium without the permission of the cinema personnel;
  • make video or audio recordings during the film screening without permission from the DOK Leipzig press department.

The auditorium must be left through the exits marked as such after the end of the performance. It is not admissible to stay inside the auditorium after the end of a screening.

10. Youth Protection

Children and young persons must only be allowed the attendance of screenings which are suitable for their age according to the Youth Protection Act. Extracts of the currently valid Youth Protection Act (JuSchG) are displayed in the Box Office foyers. In cases of doubt about the age of minors attending the festival, DOK Leipzig shall be entitled to check on the age of such guests. Persons not able or willing to prove their age (by producing a passport, identity card, student card etc.) shall be refused admission.

11. Lost Property

Lost property of any kind found in the venues of DOK Leipzig shall be handed over to the venue’s personnel. Lost property will then be treated in accordance with the provisions of Articles §§ 978 ff. of the [German] Civil Code (BGB).

12. Audio and Video Recordings

It is basically not allowed that visitors make any audio and/or video recordings from the screenings. Infringements can be prosecuted under the civil and criminal law, while visitors violating this rule will be expelled from the festival venues.

By purchasing tickets or attending DOK Leipzig events, visitors declare their consent to photo, film and sound recordings being made in the context of the event and to these being reproduced, disseminated, exhibited and/or publicly or non-publicly reproduced by the organiser itself or by third parties without any time or space restrictions (including in print media, on television via all means of dissemination, on the internet, in image databases, in content management systems (CMS), in journalistic blogs or forums, social networks such as Facebook, and digital newsletters on the intranet). This consent expressly waives any claim to remuneration. The organiser is granted all rights necessary for this purpose.

13. Data Protection

The personal data of persons buying tickets will be automatically recorded, processed and used in compliance with the data protection law to such an extent as is necessary for performing the contract. Following that, DOK Leipzig shall be entitled to store the customers’ data for the purpose of internal statistic processes.

DOK Leipzig shall be entitled to pass on these data to natural or legal entities that have been commissioned by DOK Leipzig to sell and distribute the tickets. These data will be treated strictly confidentially and used only to the extent and for the purpose detailed above.

For further details see the data protection declaration of Leipziger Dok-Filmwochen GmbH.

14. Separability

Should any individual provision of these General Terms and Conditions be ineffective or unenforceable, or become so after the conclusion of the contract, the validity of the remaining provisions hereof shall not be affected. In such case, the ineffective or unenforceable provision shall be replaced by relative provisions coming as close as possible to the economic intentions the contracting parties have pursued with the ineffective or unenforceable provision. The above provisions shall also apply in cases, where loopholes might be found in these General Terms and Conditions.

The German version shall prevail, where agreements and statements are based on, and refer to, these General Terms and Conditions. The English version is merely meant to be a translation aid.


Leipzig, August 2023
Leipziger DOK-Filmwochen GmbH

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DOK Leipzig 2023